Shipping policy

Delivery Options

We offer delivery across Jamaica using the following options:

Knutsford Express Saver (Pickup Point Delivery)

Flat Fee: JMD $900
Packages are dispatched on Saturdays only

Once shipped, your package will be available for pickup the following day (typically by midday or later) at your stated Knutsford location.

Knutsford Express (Pickup Point Delivery)

Flat Fee: JMD $1400
Packages are dispatched the Next-Day

Once dispatched, your package will be available for pickup the following day (typically by midday or later) at your stated Knutsford location.

Zipmail Saver (Post Office Delivery)

Flat fee: JMD $900
Packages are dispatched on Fridays only

Delivery timelines depend on your local post office, but packages will generally be ready between Tuesday and Wednesday.

Zipmail (Post Office Delivery)

Flat fee: JMD $1200
Packages are dispatched Next-Day

Delivery timelines depend on your local post office, but packages are generally ready within 1 -2 business days.

Portmore Delivery (Door-to-Door)

Flat fee: JMD $850
The package is dispatched the next business day.

This option provides direct, door-to-door delivery.

Spanish Town Delivery (Door-to-Door)

Flat fee: JMD $900
The package is dispatched the next business day.

This option provides direct, door-to-door delivery.

Kingston Delivery (Door-to-Door)

Flat fee: JMD $900
The package is dispatched the next business day.

This option provides direct, door-to-door delivery.

Important Delivery Information

No Additional Fees on Delivery

All delivery fees paid at checkout are final.

You will not be required to pay anything additional upon delivery
The only exception is Cash on Delivery (COD) orders, where you will pay your order total upon delivery

Order Processing Time

Direct Payments

Orders paid directly (online payment) are typically processed on the next business day, where applicable.

For delivery methods with scheduled dispatch days (e.g., Tuesdays and Thursdays), orders will be processed in line with those schedules.

Bank Transfers

Orders paid via bank transfer will be processed once payment has been verified by reflection in our account.

Cash on Delivery (COD)

Cash on Delivery orders require written confirmation of availability on the morning of the scheduled delivery day before the order is dispatched.

If confirmation is not received, processing may be delayed.

Changes to Payment Method

If you need to update your payment method after placing an order, we’re happy to assist:

Switch from bank transfer to COD (or vice versa)
Request a direct payment link if you prefer to pay online

If there are any unexpected closures, we will communicate updates regarding your order.

Dispatch & Tracking Updates

Knutsford & Zipmail Orders

Packages are typically sent off on the respective dispatch days
Once dispatched, we receive the shipping receipt from our bearer
You will receive a shipping confirmation email with your tracking details

Bearer Delivery (Direct Delivery)

We are unable to guarantee an exact time for delivery
We strongly recommend keeping your phone nearby on your delivery day

The bearer will contact you when your delivery is next.

Address Accuracy (Important)

For bearer deliveries, please ensure your address is clear and complete.

Use Address Line 2 to include:
- Company name
- Building name
- Landmark or additional directions
For Courier deliveries:
- Use Address Line 2 to include:
  - Branch Location (Knutsford, Draxhall, etc.)
  - Post Office (Port Antonio P.O)

This helps ensure smooth and timely delivery.

Additional Notes

Delivery timelines may vary depending on the bearer & courier operations
If an order is misdelivered, you will need to pay an additional fee to the courier for rerouting it. Orders not collected from pickup locations may require additional arrangements for redelivery. Contact the courier.