Privacy policy
Last updated: March 28, 2026
Designer Scents is the trading name of Bulk Fragrances Supplier, the registered business entity responsible for this website and its services. Throughout this Privacy Policy, “Designer Scents”, “we”, “us”, and “our” refer to Bulk Fragrances Supplier.
This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, or otherwise interact with us. By using our website or services, you acknowledge that you have read and understood how your information is handled as outlined below.
Who is responsible for your data
Bulk Fragrances Supplier acts as the data controller for all personal information collected through this website. This means we are responsible for deciding how and why your information is used.
If you have any questions about your data or would like to make a request, you may contact us at info@designerscentsja.com or 876-435-8034.
What information we collect
When you interact with our store, we collect personal information that is necessary to provide our services effectively. This includes information you provide directly, such as your name, phone number, email address, and delivery or billing address when placing an order or contacting us.
We also collect information related to your purchases, including the items you order, your payment method (processed securely through third-party providers), and your order history. If you communicate with us through email, WhatsApp, or phone, we may retain those interactions for customer support and record-keeping purposes.
In addition, certain technical information is collected automatically when you browse our website. This may include your IP address, device type, browser, and how you interact with our site. This helps us improve performance and better understand customer behavior.
How we collect your information
Your information is collected in a few different ways. Most of the data we collect comes directly from you when you place an order, sign up for emails, or contact us. We also collect some data automatically through technologies such as cookies and tracking tools, including Meta (Facebook and Instagram) and Google Analytics.
In some cases, we receive information from third-party platforms that help us operate our store, such as Shopify, payment processors, and marketing tools like Omnisend.
How we use your information
We use your personal information primarily to operate and improve our business. This includes processing and delivering your orders, communicating with you about your purchases, and providing customer support.
We may also use your information to personalize your experience, recommend products, and improve our website and services. Where you have given permission, we will send you marketing communications such as promotions, product updates, or special offers.
Additionally, your information may be used to maintain the security of our website, prevent fraud, and comply with legal obligations.
Our legal basis for using your information
We only process your personal information where we have a valid legal reason to do so. In most cases, this is because the information is necessary to fulfill a contract with you, such as processing your order and arranging delivery.
Where you have opted in to receive marketing, we rely on your consent to send those communications. You may withdraw this consent at any time.
We may also process your data where it is necessary for our legitimate business interests, such as improving our services, analyzing customer behavior, or running advertising campaigns, provided that your rights are not overridden.
In certain situations, we may process your data to comply with legal obligations.
Sharing your information
We only share your personal information when it is necessary to provide our services.
To complete deliveries, we share your name, phone number, and address with third-party delivery providers such as Knutsford Express, Zipmail, or independent courier services. This information is used strictly for delivery coordination.
Our store is hosted on Shopify, which provides the infrastructure that allows us to operate. Payment information is processed securely through payment providers and is not stored directly by us.
We also use trusted third-party tools to support our business. This includes Omnisend for email marketing, Meta Platforms for advertising, Google Analytics for website insights, and Fera Reviews to collect and display customer feedback.
These providers may process your data on our behalf in accordance with their own privacy and security standards.
International data processing
Some of the platforms we use to operate our business are based outside of Jamaica. As a result, your personal information may be transferred to and processed in other countries.
By using our services, you acknowledge that your information may be handled internationally. We take reasonable steps to ensure that your data is treated securely and in line with applicable data protection standards.
Cookies and tracking technologies
Our website uses cookies and similar technologies to improve your browsing experience, analyze website performance, and deliver relevant advertising.
These tools may track how you interact with our website, including pages visited and actions taken. This information helps us understand what works, what doesn’t, and how we can improve.
You can choose to disable cookies through your browser settings, although this may affect how the website functions.
How long we keep your information
We retain your personal information only for as long as it is necessary to fulfill the purposes for which it was collected.
Order-related data may be kept for a period required to meet accounting and legal obligations. Marketing data is retained until you choose to unsubscribe. Customer communication may be stored for a reasonable period to support service and resolve any issues.
When your information is no longer required, it is securely deleted or anonymized.
Your rights
You have the right to request access to the personal information we hold about you and to ask that it be corrected if it is inaccurate. You may also request that your data be deleted or that we limit how it is used in certain circumstances.
If you have given consent for marketing communications, you may withdraw this at any time by unsubscribing or contacting us directly.
To make any request regarding your personal data, you can contact us using the details provided below. We may need to verify your identity before processing your request, and we will respond within a reasonable timeframe.
Communicating with you
When you place an order, you agree that we may contact you by email, phone, or WhatsApp to confirm your order, coordinate delivery, or provide updates. This is especially important for orders placed using Cash on Delivery.
Marketing messages will only be sent where you have opted in, and you may opt out at any time.
Security of your information
We take reasonable steps to protect your personal information using appropriate technical and organizational measures. While we work to safeguard your data, no system can be guaranteed to be completely secure.
Third-party links
Our website may include links to third-party websites or platforms. We are not responsible for the privacy practices of those external sites, and we recommend reviewing their policies separately.
Children’s privacy
Our services are not intended for individuals under the age of majority, and we do not knowingly collect personal information from children.
Complaints
If you have concerns about how your personal data is handled, we encourage you to contact us first so we can resolve the issue. You may also have the right to lodge a complaint with the relevant data protection authority in Jamaica.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date.
Contact us
If you have any questions or would like to make a request regarding your personal information, you may contact us at:
Email: info@designerscentsja.com
Phone: 876-435-8034